Get in Touch

We'd Love to Hear From You

Whether you need help with the app, want to explore a partnership, have a story to tell the world, or simply have a question — our team is real, friendly, and ready to help. We read every message.

Support hours: Mon – Sat 9 AM – 8 PM IST
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Customer Support

support@trackalways.com

For app issues, account help, billing questions, and general inquiries. We typically reply within 24 to 48 hours on business days.

Partnerships

partners@trackalways.com

Interested in integrating Gravity into your platform, exploring co-marketing, or reselling to enterprise clients? We'd love to explore this together.

Press & Media

press@trackalways.com

For journalists, bloggers, and media partners. Interview requests, brand assets, and official statements are all handled here. Response within one business day.

Send Us a Message

Fill out the form and a member of our team will get back to you as soon as possible. We read every message carefully and take all feedback seriously — your experience with Gravity shapes the product.

Support Hours (IST)
Monday – Saturday9:00 AM – 8:00 PM
Sunday10:00 AM – 5:00 PM

Outside of these hours, you can still submit a message and we will respond first thing the next business morning.

Helpful LinksPrivacy PolicyTerms of ServiceHelp CentreApp Status Page

Contact Form

All fields are required. We respect your privacy completely.

Your information is never sold or shared with third parties.

Our Offices

Gravity is proudly built in India. Our teams across Mumbai and Bangalore collaborate daily to deliver a product that families across the country trust.

HeadquartersMumbai, Maharashtra

4th Floor, Lotus Business Park
Andheri East, Mumbai 400069
Maharashtra, India

Home to our product, design, marketing, and executive teams. The Mumbai office is our centre of gravity — where the vision for the app is shaped, debated, and refined every single day.

Engineering OfficeBangalore, Karnataka

3rd Floor, Prestige Tech Park
Outer Ring Road, Marathahalli
Bangalore 560103, Karnataka, India

Our Bangalore hub is home to the engineering, infrastructure, and data science teams. The people who keep Gravity fast, reliable, and secure operate from this office.

FAQ

Frequently Asked Questions

Here are the questions we hear most often. If your question isn't answered below, use the contact form above and we'll get back to you personally.

Absolutely. Gravity only shares your location with members of your personal circle that you have explicitly approved. We never sell your data to third parties, advertisers, or analytics platforms. Your privacy is the foundation everything we build stands on.

This is almost always caused by background app permissions being restricted by the operating system. On iOS, ensure Gravity has Always On location access in Settings. On Android, disable battery optimisation for Gravity so the app can post updates in the background without interruption.

Open the app, tap the People icon in the bottom navigation, then tap Invite Member. You can share a direct invite link or enter the person's phone number or email address. They'll receive a request and must accept before location sharing begins between you.

Yes. Gravity's Ghost Mode lets you pause your location visibility for a set duration — 1 hour, 4 hours, or until you manually turn it back on. Other circle members will see that you are currently paused, so there is never any confusion about why your dot isn't moving.

When you delete your Gravity account, all location history, profile data, and circle associations are permanently removed from our servers within 30 days. You will receive an email confirmation once deletion is complete. The process is irreversible, so please export anything you need first.

Still Have Questions?

Our support team is standing by. Don't hesitate to reach out — we're a friendly bunch and we genuinely love hearing from the people who use Gravity every day. No bots, no automated runarounds. Just real people who care.

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