System Status
Real-time operational status for all Gravity platform services. All 8 services are currently running normally.
99.97%
Uptime (30 days)
99.98%
Uptime (90 days)
<50ms
Avg API Response
0
Active Incidents
Current Service Status
8 / 8 OperationalIncident History
Past 90 days. All incidents have been fully resolved. We maintain a transparent record of every service disruption.
Elevated Push Notification Delivery Latency
Impact
Push notifications for geofence alerts were delayed by 3–8 minutes for approximately 12% of affected users in the South Asia region. SOS alerts were unaffected.
Root Cause
A configuration change in our FCM routing layer triggered a queue backlog during peak hours.
Resolution
Reverted FCM routing configuration; cleared notification queue; deployed improved queue-depth monitoring to prevent recurrence.
Location History API Degraded Performance
Impact
Location history timelines failed to load for approximately 8% of users. Real-time location sharing and SOS features were fully operational throughout the incident.
Root Cause
A database index fragmentation issue caused slow queries on the location_history table following a large batch data migration.
Resolution
Emergency re-indexing performed; read replicas scaled up; query optimization deployed. Full capacity restored ahead of SLA window.
Authentication Service Intermittent Errors
Impact
A subset of users (estimated 3%) experienced failed login attempts and token refresh errors. Existing authenticated sessions were not affected.
Root Cause
Certificate rotation for our internal OAuth token service caused a brief mismatch between token signing keys.
Resolution
Certificate synchronization corrected across all nodes; automatic key rotation improved with zero-downtime procedures. Users who were logged out were able to re-authenticate immediately after resolution.
Service Level Commitments
SLA credits are available for Premium subscribers when commitments are not met. Contact support for details.
Maintenance Windows
Scheduled maintenance is performed during low-traffic windows to minimize impact. We aim for zero-downtime deployments using blue-green deployment strategies. When downtime is unavoidable, we announce it at least 48 hours in advance.
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Experiencing an Issue?
If you`re experiencing a problem not reflected here, our support team is available 24/7 for SOS-related issues and during business hours for general support.`